Homes in Rome: Booking procedures

1) Deposit: Within 3 days of receiving an answer regarding availability of the apartment of your choice, you must send 20% of the total cost of your stay. The deposit can be sent: By bank draft. With Credit card Via someone you know in Rome. As soon as we receive the payment, you will be informed immediately and you option will become a reservation. If we do not receive payment within 3 days the option is no longer valid.
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2) Balance: The balance of what is due, should be paid at arrival in cash
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3) Safety deposit: A safety deposit is required in case damages occur to the apartment or its contents, this deposit will be refunded at the end of you stay, if no damages have occurred. It must be paid when you are given keys upon your arrival. You will be told the amount of the deposit when you are informed of availability.
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4) Cancellations: A cancellation or change in the dates or duration of your stay must be communicated by fax or email 30 days before your expected arrival. Advising of any changes 30 days before, will give you the right to a 50% refund. After this term, nothing will be refunded.
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5) Arrival: The consignment of keys is foreseen between 14.00 and 18.00, unless previous agreements have been made.
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6) Departures: Departure time is within 11.00. The apartment must be empty and in the same condition that it was originally.
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7) Cancellations: If the apartment chosen by you is no longer available for reasons beyond our control, we will ensure that another apartment with similar characteristics is made available to you. If this is not satisfactory a total refund will be given.
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8) Number of guests: Only the people whose names appear on the booking form may stay in the apartment. In the event of any changes, a new quote will be issued by the owner. Those who do not comply with the above regulation will be asked to leave immediately, and will not be given a refund. The person who has made the reservation will be held responsible for any damages caused by his/her guests and for the up keeps of the apartment.
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9) Behavior: Guests are expected to behave in a civil manner, avoiding loud noise, and unruly behavior which may disturb other tenants.
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10) Tribunal: Any claim or request must be communicated during the stay in the apartment in order to allow us to solve any problem immediately. Any objection or claim raised after departure won’t be accepted. Any dispute will be settled in the Tribunal in Rome. Tenancy implies the unconditional acceptance of all the above conditions, eventual changes to these conditions must be put in writing and be accepted.