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FAQ
Frequently Asked
Questions
How do I find information
about your apartments?
What requirements do I need to
provide you?
What is a self-catering
apartment?
What
will the apartment include?
What
is included in the price?
Are linen and towels
included?
What are the advantages of
choosing a self-catering apartment instead of a Hotel room?
How
will i know if the apartment requested is available?
Do you offer other
services?
What is the booking procedure?
What is the payment procedure?
Do you accept credit cards and
travellers cheque?
Would be possible to cancel or
change the reservation?
Is a safety deposit
required?
Is it possible to visit the
apartments before the booking reservation?
What happens if there is a
problem with the apartment already booked?
What is the check-in
procedure?
What is the check-out
procedure?
Is it possible to extend the
stay once got to the apartment?
Do you provide transfer
to/from the apartment?
Who do we have to contact in
case of inconvenience or problems during the stay?
Are
the cleaning costs included in the price?
Are
there extra costs?
Do you have a baby sitting
service?
Do
you provide a baby cot if needed?
What is the procedure for
delivery of the keys on the departure day?
What happens if the flight is
late?
Are your apartments in safe
areas?
How do I find information
about your apartments?
All our apartments are available on
the web at the following address:
www.apartments-rome.com
You can visit the apartments
you like on the site according to your criteria e.g. the city area,
number of people, facilities, prices.
After this step, it will be necessary
to fill in the information form at the following page
http://www.apartments-rome.com/booking/book_eng.htm
for some information about our apartments as well as their prices.
Alternatively, please you can
send an e-mail at the following address: info@apartments-rome.com or
call us at the following numbers:
Tel. 00.39.06 39751657 - 00.39.347.6989935 Fax: 00.39.06 39720105
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What requirements do I need to
provide you?
Please inform us about the
following requirements:
Number of people, if possible
the age of the party members;
The apartment selected among
the ones you have visited on the website;
Location of your preference;
Budget : this information will
enable us to consider or search the most suitable accommodation for you.
Period of your stay: the exact dates of arrival and departure. This
information will define the availability and also the price (different
seasons).
We will reply to you promptly as soon as we receive your message. We
will inform you about apartments availability and prices.
Special references and
requirements: for ex. a terrace, antique furniture, near to a particular
tourist sites, ground floor as you cannot climb stairs, air conditioning
etc.
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What is a self-catering
apartment?
It is an apartment well
equipped with all comforts and services that can be an easy alternative
to a hotel or residence by businessman or tourists.
You will have more
flexibility; it is more convenient especially for a party travelling
together. It is perfect for a family reunion or celebration; you have a
home of your own and a base from which to explore.
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What are the advantages of
choosing a self-catering apartment instead of a Hotel room?
Our networks of apartments are located in the
favoured districts of Rome. Our apartments are located close to the
popular tourist destinations, restaurants and business districts of
Rome.
We make sure that you are never far away from the
best of restaurants, clubs, museums and other places of interest.
Apartments are also close to markets making access to necessities easy.
The apartments are large and spacious compared to
cramped hotel rooms. Moreover we offer range of facilities that a hotel
might lack; also our apartments are ideal for those travelling in large
groups.
Our flats are conveniently located and contain
kitchens, living rooms, TVs, and CD players. Economically, it’s a wise
choice: up to four people can sleep in one of our apartments for the
same price as a hotel room, and six or more can sleep in our larger
flats. Our friendly, accommodating staff welcomes visitors from all
over, and can offer discounts for longer stays.
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What
will the apartment include?
The apartment will be furnished and well equipped including the
kitchen. General cleaning service is included as well as linen and
towels for the bathrooms and the bedrooms.
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What is included in the price?
Our prices include: -
paperwork, - taxes. - professional assistance upon your arrival
(check-in), during your stay, and at your departure(check-out). We will
give you information regarding grocery stores, supermarkets, tourist
site, map, restaurants, bars, transport etc..
Gas, water, electricity, air
conditioning, heating fees are included.
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Are linen and towels
included?
In the booked apartment you
will find bed linen, bath and kitchen linen for the number of people in
the apartment.
There is a charge of 65
Euros for linen, towels and general cleaning.
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How will I know if the
apartment requested is available?
Sending
a information form to our agents. If the apartment selected by
you is available, and you are interested on reserving it, then we will put an option for you valid for 3 working
days.
If the apartment selected is
not available, then alternative solutions will be proposed to you with
similar features and services.
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Do you offer other
services?
We offer the following services:
- professional private car service, with pick-up at the airport or
train station to the apartment or viceversa by English speaking driver
and comfortable cars. Fares vary depending on the type of car and the
distance covered.
- our car service company can organize daily excursions near Rome (Roman
Castles, Tivoli Villa d'Este, Hadrian's Villa etc.), to Umbria (Assisi,
Orvieto etc.), to Pompeii, Amalfi, Naples etc. Please send us an e-mail
to request a car
- additional professional cleaning (apart from the cleaning included in
the price).
- professional baby sitter.
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What is the booking procedure?
Once received your
confirmation booking by phone or by e-mail, we will send you an e-mail
confirmation with all the payment procedure.
A deposit of 20% of the
apartment total amount will be paid in order to book the apartment. This
payment has to be done in 3 working days.
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What is the payment procedure?
The 20% deposit payment can be
effected by wire transfer or by credit card.
The balance must be paid CASH
at the arrival.
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Do you accept credit cards and
travellers cheque?
We accept credit cards.
We don't accept travellers cheque.
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Would be possible to cancel or
change the reservation?
Any cancellation or change
must be communicated by fax or email 30 days before your arrival.
In this
case, 50% of the total amount will be refund
After this term, you will not
be refunded.
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Is a safety deposit
required?
A deposit will be required,
which has to be paid in cash upon arrival. This deposit will be given
back to you at the end of your stay, minus any extra fees as well as the
amount to cover any damages that may have been caused to the apartment
or the furniture.
The amount of the deposit will be communicated to you at the time of
the booking.
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Is it possible to visit the
apartments before the booking reservation?
Pictures, description and
facilities are clearly shown on the website. Upon request, it will be
possible to inspect the apartments.
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What happens if there is a
problem with the apartment already booked?
If any problems or
inconveniences beyond our control will occur to the apartment already
booked, we will find you immediately an alternative accommodation of a
similar standard or a superior one temporarily.
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What is the check-in
procedure?
Check-in is between 2pm and
6pm.
In case of later arrivals,
guests will be charged as follows:
20 Euros for arrivals between
6pm and 8pm;
35 Euros for arrivals after
8pm, and on Sundays or public holidays.
A member of our staff will be
waiting at the apartment for the delivery of the keys as well as the
collection of the balance payment CASH.
Our contact numbers are given
to you during the correspondence through e-mail, in order to call our
staff if there are some problems at the arrival or just to alert us
when you will be able to reach the apartment for the check-in
procedure.
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What is the check-out
procedure?
All the apartments must be cleared by and not later than 11.00 a.m.
Is it possible to extend the
stay once got to the apartment?
Yes, it is possible. Our staff
must be informed immediately: if there are not coming next guests, then
it will be possible to extend your stay in the same apartment.
Otherwise, you need to take any apartments available for the dates you
want.
Is it possible to check-in earlier than 2p.m.? For
example, if someone will arrive in Rome with an intercontinental early
flight …
All the apartments must be
cleared by 11am. This is the reason why check-in time is at 2pm.
Once guests left the
apartments, they will be under general cleaning to allow next guest to
enter in.
If there are no previous
guests and the apartment is available then you can check-in earlier
than 2pm.
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Do you provide transfer
to/from the apartment?
Our car service with licensed
driver, can help you get to the apartment. The driver will be expecting
you at the arrival gate and take you to your accommodation, in 40/50
minutes.
Prices are fixed, no surprises
or troubles along the way.
Please send us a e-mail to request a
car or van
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Who do we have to contact in
case of inconvenience or problems during the stay?
Our contact numbers will be
given to you. You will have 24 hours assistance. There is a cellular
phone always available for this purpose.
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Are
the cleaning costs included in the price?
The booked apartment will be
handed over to you clean and tidy up.
The charge of 65 Euros is for
linen, towels and general cleaning.
No extra cost .
If the apartment is not tidy,
you will have to pay the cleaning costs directly to the owner or his/her
representative.
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Are
there extra costs?
The price of the apartment
indicated on the website is intended all included. There is charge of 65
Euros for linen, towels and general cleaning.
Other services upon request
will be charged.
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Do you have a baby sitting
service?
We can provide this kind of
service upon request.
Do
you provide a baby cot if needed?
We can provide a cot upon
request. Better if we know such request before your arrival in order to
arrange it. The cost of it is 20 Euros for all you stay.
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What is the procedure for
delivery of the keys on the departure day?
The keys will be collected by
someone of our staff the day of the guests’ departure.
Therefore, the apartments
will be inspected if damages have been occurred during the stay.
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What happens if the flight is
late?
You will keep in touch with us
at the contact numbers given to you during the exchange correspondence
or send to us an e-mail.
We will arrange the check-in
according to your new arrival time.
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Are your apartments in safe
areas?
Yes, all our apartments are in
safe areas.
Rome is like any Western
European town a “safe” town. You do not have to worry about.
Just beware of pickpockets
like in any other parts of the world!
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us at the free phone number thanks to Skype software
Our ID account is : apartments-rome
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APARTMENTS - ROME
Via Ottaviano 73, - 00192 - Rome
Tel. 00.39.06 39751657 - 00.39.347.6989935 Fax: 00.39.06 39720105
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